TERRIBLE - DO NOT USE viagogo I purchased overpriced tickets to Eminem in London and could not go. They charged a huge booking and mailing fee. The only choice I had was to re-sell them on viagogo. Because of the fees they charge - I could only make back half my money when they sold. I changed the address to the new buyer but the tickets I had purchase were not sent out until a few DAYS before the show - almost 2 months after I had bought them. Then I get an email that viagogo had CANCELLED my re-sale - with no warning and no reason given - this was only 3 days before the concert. When I checked my account - I found out the tickets had already been sent to the new buyer. That is right viagogo cancelled my sale after they had sent my tickets out. So now I have no tickets and no money!!! I also paid to have them mailed to Canada but they were only mailed within London - they kept that money too. I demanded a refund for the tickets and they are now ignoring me! I am out a LOT OF MONEY £325! Stay away - worst re-seller site ever.