Booked seats for the Steps concert for 1st December 2017 and was led to believe we would have seats near the stage, lower tier, but had seats in block 7 lower tier with the sound system right in front of the seats. I asked to be moved and was given seats on the floor which was better than looking at sound equipment! Tried to send emails prior to concert on a different matter, via customer service, but were bounced back. Tried to phone but nothing! Maybe you could compensate me for the bad seats, before I spoke to someone at the venue who then kindly moved us to a different area? Look forward to your reply? Thank you