It's an embarrassment that this company is continuing to operate. It's reputation is appalling and yet it continues to swindle customers every single day. It has no regard for consumer law in the countries in which it operates and more generally it has no respect for people. It's sole interest is making vast sums of money, at whatever human cost. I have never known a company to use such a range of dirty tactics to mislead customers. It deliberately positions itself at top of search listings (so unaware customers end up thinking Viagogo is the official ticket seller), the website is filled with tricks to pressure customers into buying quickly, and the customer service is, without question, easily the worst of any company operating in this marketplace. Viagogo doesn't seem to mind telling lies to customers and they make it near impossible to contact them. So when things go wrong, you can do very little indeed. With a Head Office in Switzerland, they've deliberately made it very difficult for consumers to take Legal action against them. The UK Government earlier this year said that Viagogo is routinely flouting laws designed to protect consumers and summoned the company (and others) to a parliamentary hearing. Guess what? Viagogo failed to show up (but the other re-selling websites did). I think this tells you everything about how Viagogo operates. As consumers, if we stand together and use alternative reselling websites we might help to do damage to Viagogo's dominant position and hit them where it hurts - financially! Governments must act now to close down this business.