Bought a ticket to see Stereophonics in Cardiff next month. I bought a seated ticket, can’t stand for long periods, paid for it last October. End of January I got an email saying I was eligible for an upgrade to the floor, where I would be able to get closer to the band! Because I’m in my seventies, i realised this was not an option for me! The following week I received another email saying they could not provide the seated ticket they had sold me in October, the only option was a floor ticket. I sent a message but received no reply. Eventually managed to speak to someone who could not guarantee a seat. So it was either floor or refund. I opted for refund, and will never ever use this rip off merchant again.