I bought tickets to football cca 30 min before match shall start. The tickets were sent 30 min after the purchase and thus I did not make the first half. Given they charge this ridiculously high service fee (65 EUR), I would assume that the tickets shall be sent directly after purchase as it is usual with other ticket providers that even do not have this service fee. I did not ask for tickets refund, but at least service fee refund for poor service support would be proper I would say. Nevertheless customer service replied that they have sent tickets 2 hrs before match, once I proved them wrong, they finished the discussion with ultimate "we have no refund policy" - great way to treat your customers guys...