If it were possible- it would be a NO STAR review! What a morally reprehensible business! I cannot stress more how much you shouldn’t use this site! My case was a complex one as the tickets I had bought had been bought and sold twice before I received them. As instructed, by this deplorable company, I got in contact with the seller (7 days before the concert), much to my and her dismay they were considered ‘unusable’ because they had the original sellers name on them (as per Viagogo’s email you cannot enter the arena without the seller and the original purchase card). After DAYS of both buyer 2 and I calling and speaking to the operators (4 days before the concert) back and forth, back and forth they now assured us I could use the tickets and that Viagogo would have a guarantee that I could attend the concert (believe me, this is the short version!!!). Completely contradicting what was sent in writing to me. When I challenged this, (3 days before the concert), I was again assured all would be fine. In the meantime I had forgotten my password to log into my account- request a new password-NO ACTION! When speaking to the operator, she said ‘oh it should take a few hours’ I said I had been waiting DAYS and asked if there was any way she could send me a renewal link-No, that was not possible. After all this anguish to see if I was even going to make it to the concert, buyer 2 sends me the tickets recorded delivery as the concert is now in 2 days! THANK YOU! I received them- whilst in my possession, buyer 2 received a completely uncalled for and accusing email to say she had not sent them! I go back to my initial statement now, of a morally reprehensible business-why you ask? Because the original seller sold the tickets at FOUR TIMES THE AMOUNT OF THE FACE VALUE OF THE TICKET!! MY QUESTION TO YOU, Viagogo- is how you find it acceptable, moral, and respectable to allow people to put whatever mark up they feel like for a ticket? When did it become the decent thing to allow people to do what they want to make a quick buck? BUT MORE IMPORTANTLY-How, as a so called ‘legitimate company’, do you NOT have a cap on how much a person can put up the price? Overall-A truly shocking experience! I will never use your business again and will shout it from the rooftops so that hopefully, other unsuspecting individuals do not have to go through this! You are utterly disgraceful and dishonest!