I would actually rate it at zero stars. Basically in short got ripped off and couldn't get in touch with customer service by phone as friends couldn't either. I did the online deal and filled out information. I then received a call back and I was told viagogo is going to refund all my money from 2 tickets and plus extra compensation. Well I received half the refund of tickets with a small amount of compensation which was a voucher for viagogo. Again couldn't contact by phone. Contacted them by email again and i was receiving replies that didnt help the issue that I had with what I was told they were going to fulfill. I really was ignored about situation over and over, also no body would call me. I wasnt the only one that got ripped off. Myself and all I know will not use there site. They should be shutdown.