I order football tickets to a game in Berlin on viagogo. I was traveling from California; I bought the tickets three weeks before I left. On the site they give you the option to have the tickets delivered to your your home address on the last day you can retrieve them there and if they cannot arrive before you travel to the game the tickets can be shipped to the second address they let you enter, which is the travel address. In the end my tickets arrived to my home address 7 days after the last day I said I could retrieve them there. I then had to pay for the tickets to be mailed to the correct travel address in Europe. They didn't arrive on time. I missed the game. It was a big disappointment and waste of money buying tickets from Viagogo.