Purchased tickets to a show for my wife, at great expense. Viagogo contacts us to say tickets have been oversold, but here are some other (worse seats) tickets for the same high price. We accepted begrudgingly. On the day, my wife (who is a cancer patient) was called into hospital for a blood transfusion. Asked for a refund or change to another ticket: refused. Asked to resell, Viagogo said 'yes we can resell for you' then later said 'Sorry its too late to resell'. No recourse to refund and a total rip-off / scam in the first place with the swapped tickets. Will not do business with them again.