It was hours before the event and still no tickets. So I called the support team and after a bunch of arguing, they eventually agreed to refund me. I immediately went and purchased tickets on Ticketmaster where my tickets were emailed to me automatically, which tells me that Viagogo was lying when they said the theatre hadn't released tickets yet. Its a total scam. I waited it out until a few hours before to realize that "wow, I actually am being scammed". Don't buy from this site, there is absolutely no guarantee and most likely you won't be getting your tickets.