NEVER BUY ANYTHING FROM VIAGOGO UNLESS YOU WANT TO GET CHEATED OR RIPPED OFF LIKE I, AS WELL AS SO MANY OTHERS, HAVE. Viagogo once again proves how shady and sleezy they are by screwing over yet another consumer (me). I purchased tickets on 4/26/2019 from viagogo for an event on 5/8/2019 and was promised my tickets no later than 5/5/2019. I didn't receive the tickets by 5/5/2019 so I filed a dispute with my bank and purchased alternate tickets from a reputable vendor (where I received tickets immediately after purchase) and only then, when Viagogo got the dispute notice from my bank, did I receive tickets for the event at 3pm on 5/7/2019. At this point I now had duplicate tickets ($230 worth from Viagogo) and since they did not transfer them to me until last minute I was then unable to post them to any of the ticket sale sites (Viagogo themselves, ticketmaster, and stub hub) for sale as the event was "too close to guarantee the buyer would receive the tickets" that I would have obviously transferred immediately, unlike the shady people at Viagogo. Not to mention, reaching any kind of logical and helpful customer support is impossible and I was told that I would not be given a refund for the tickets, despite having a written promise from viagogo in my email of when I would receive the tickets by and did not receive them. Viagogo needs to get shut down as this is about the shadiest ticket resell service I have ever seen and the condition in which I was treated has spiraled out of control. If I could give a 0 star review I would. I can't believe that shady business like this is allowed to continue. I am not going to give up and I am going to keep fighting Viagogo and keep working with my bank to show what has happened to me and so many other people to get this resolved and get my hard earned money back. They never once responded logically to my concerns or addressed any of them directly, they lied about trying to call me to resolve the issue, and they sent me emails with fake URLs to have me "send in screenshots of the problems" that I could not access.