I ordered two Take That concert tickets in November and paid £256, receiving confirmation of the seats I’d reserved by return. This week (first week in June and three days before the show) I received an email from Viagogo to advise that they couldn’t supply the tickets I’d reserved because they hadn’t been able to secure the tickets from ‘their supplier’. Instead, I was offered a very limited choice of alternative seats, none of which were as good as those I believed I’d reserved. Totally disgusted and vowing never to use Viagogo again,I chose alternatives that arrived in the name of a completely different individual and a voucher for £36 - to be used to purchase tickets from Viagogo! They took £256 of my money as payment for something they didn’t have to sell and held that money for almost six months, accruing interest, and then left me in a position where I had little choice but to accept whatever inferior seats they had to offer with three days to go. Absolutely disgusted by their pseudo-fraudulent conduct and I will never EVER use them again.