Purchased 2 tickets for Il Divo in December 2018 for concert on 24 June 2019. Paid £156.54 for £37 tickets which I downloaded on 3 June. As I was not happy with the seats I was allocated I requested a relishing of the tickets and was advised I would be reimbursed £55.91 per ticket. On 24 June (day of concert) I was advised the tickets I had bought were invalid!! Phoned Viagogo and was told the purchaser of my tickets would be sent the correct ones. On 8 July when I had received no money I phoned again (0203 137 6080) and was told my tickets had not been resold so I would receive no payment. When I threatened legal action a lady called Anara said she would phone back once she had looked into my case. 1 hour later she telephoned to say I would be refunded the full £156.54. I was somewhat sceptical but sure enough the money appeared in my MasterCard account within a week. I’m sure I only received any refund was because the original purchase was with a credit card and not a debit card as I have subsequently read of multiple customers who had been unsuccessful in claiming any money back. I wish I had read the Viagogo reviews before I rushed in to buying tickets and was not surprised to read today that Viagogo has been blacked by Google.