DO NOT BUY from this company. Purchased tickets to Denver Nuggets in September 19. Flew my family to Denver to see game on Christmas Day. I had not received tickets by 12.22 so I started calling. Customer Service continued to tell me they were "escalating " my issue and I would have tickets before game on 12.25. I called at least 25 times over the next 48 hours, with same response. Finally 8 hours before event I started asking for refund so I could purchase tickets since we were already on our trip, no one would answer me. Finally at the time of the event , they agreed I would not receive tickets. CHRISTMAS NIGHTMARE!! I am waiting for my refund, I have no faith I will receive it. VIAGOGO IS HORRIBLE!!