Avoid! Due to last minute cancellation by Madonna, under pressure, i bought a ticket from Viagogo. Never again. Firstly, at each stage of the buying process, I was only given a short amount of time to carry out the purchase. This happened at each stage of the buying process causing me great stress under the pressure to buy and not search for other options. The ticket was advertised for £245 but by the time I clicked ‘purchase’, I ended up paying £300. THis purchase was made on a Saturday, 1 week before the Madonna concert in London. On the Wednesday, I received an email advising my ticket Seoul’s be made available when it was released from seller. Thursday, nothing received. I was not worried as I had booked trains and hotels. Several calls made. But kept going round in circles. Each time I called the call handler, I had to explain the situation over and over. No one knew my case and appeared no one was dealing with it. Thursday evening, I had to prove that I had not received the ticket nor any email asking me to receive the ticket. No feedback received. Friday, more calls, same situation but now I was receiving conflicting information. I had previously been told that the ticket had been transferred to me, but subsequently told it had not. I was told that the emails had been sent to me asking me to accept the transfer, but later told they had not. Lies, lies and more lies were being told to me and I was on the verge of buying another ticket. I was assured that I would go to the concert but I was not convinced. I made enquiries with the police and my bank regarding concerns around fraud and was prepared to take this matter further. 250am on the morning of the concert, still no ticket. I made my way to London and whilst there I received an email congratulating me on attending the concert. Many emails followed congratulating me and advising me what to do. I then received an email from ‘a person’ (who appeared to be the seller). This email advised that the sale had been CANCELLED. I immediately called Viagogo again and was told this information was incorrect and under their guarantee, I would go to the show. I also sent an email to the alleged seller as their email address came up on the received email to me- no reply. THe email did not bounce back but still no reply. I then called my mobile network to establish if there were any network faults, I turned my phone off and on but was advised- no issues reported. Some hours later and approx 6 hours before the show, I received more emails advising my ticket was on the way. Later, i received the said email asking me to download the ticket. Finally, I got my ticket and went to the show. I did notice, however, that the ticket face value cost was £69- I paid £300. My theory is this. Firstly, I believe Viagogo had the ticket and retained it until last minute for whatever reason. I presume this as the volume of emails that came to me on the day of the concert were plentiful. Secondly, staff at Viagogo do not know your case, they appear not to look your case history and only two provided follow up calls- the rest said they would but failed to do so. The stress they caused, the calls I made, the cost of the ticket and the general incompetency of staff leave me to conclude that this company is not reputable and should be avoided. Whilst queuing at the concert, I spoke to other attendees who had similar experiences with Viagogo. Avoid, Avoid, Avoid!