I have been ordering from Vitality Extracts for years. I have had no issues with the product or the customer service...otherwise I would not continue to order from them. I find that the quality is very much the same as other more expensive brands (dT and YL). I use them topically almost daily for pain relief, diffuse to help me sleep and relax, and have made some of my own blends for my own body butters, solid colognes, and whatever I might need. I love to mix lavendar, peppermint, and lemon for a fresh diffused smell and air cleaner. I hurt my hand at work in March and did PT for 3 months trying to find pain relief. I then added in some frankinscence to an unscented lotion and have had so much more relief, it's crazy!