“Don't order if in a hurry. They say 5-7 days. I'm on day 14 and it still isn't here yet. Put my number in the ups link that they gave...nada. I called. Oh no, put that number in the tracking for usps. Ordered on 11/28...still not here on 12/11/24. Of course, they are still trying to entice me to buy more with all the text messages.”
“I question that the essential oils are "100% pure" as the frankincense and helichrysum oils I received are very thin like water and don't smell like pure oils. They have a very "chemically" alcohol after smell. I threw them out. Plus, how cheap they sell these essential oils should have been the red flag. No good quality 100% frankincense or helichrysum oil should be $10.”
“I have been using their products for months and very impressed! My recent order was a total let down! I ordered a 30ml bottle of Aches and Pains and also a few other oils and a small 10ml rollerball Aches & Pains. I opened the large bottle of Aches& Pains on my bed where I always do and normally apply all oils on my bed. I opened it and took the insert out & out spilled black oil smelling awful and staining my comforter & thru my sheets ( thank goodness I had a mattress protector on my new mattress!! Contacted customer service and had a very helpful rep help me. She offered to send a new bottle. I told her that was unacceptable. I told her the owner or upper management needs to know not just for me but others that could possibly receive a bottle. I also wanted to be reimbursed for the ruined bedding. The rep came back on the phone and said NEIL offered nothing other than a replacement. I was shocked!! They are a BUSINESS and have insurance for such matters. I told her politely I was DONE with the company & thanked her. They refused to let me send pictures as if I was making it up. Never again!
I tried loading the pics but the system was down. Also agree with other consumers that were promised $25 off next order and that is bogus!! False advertising!!”
“I used to love this company! They had such great products. This last order was awful. 4 bracelets were broke and the others were so big they just slide right off me and the roller leaked everywhere. They didn't care. They just sorry there was nothing they could do. Are you serious? Well never never order from here again. Shame on you for allowing this. You should care a bit more about your customers. Never felt more disrespected.”
“What’s all the oils are fabulous especially the frankincense for pain and I love the lavender and lemon and the geranium for my diffuser and I have skin envy for my skin, which is fabulous immunity for this time of year the breathe, which is fantastic also had a few, but they replace them.”
“Have a been using their oils for a while but I’m extremely disappointed with my last order , placed an order mid September and still didn’t receive anything two weeks later, tracking is useless since it hasn’t been updated since September 20, every day I check and every day it says will be delivered tomorrow, don’t coins on customer service because they don’t answer emails and don’t bother calling their number because they don’t answer!!!!
I will never place another order with this company, better to work with company that actually cares about their customer!!!!”
“I love the Frankincense oil is fantastic. I really does relieve my aches and pains in my hips, knees, shoulder and elbows. Cannot manage without. Hair Envy works great too so far. Lavender and Sleep Well are part of my nightly ritual. Love and highly recommend.”
“False advertising— they send you emails offering $20 or $30 off next order but when you try to use the discount code it says not valid— I wasted a LOT of time trying to obtain the discount— I agree with other reviews buy elsewhere as their customer service is non existent.”
“Ordered the product and it never arrived. I went to customer service and their response was USPS shows delivered. I sent them my screenshots showing the absence of their product. No responses. No refund no replacement. Company does not stand by their customers.”
“Caused asthma attack twice. Product has an extremely powerful strong smell. First time I contacted them they sent me a link to fill out a form which I did on Aug 29 th. Contacted them again regarding no followup. Today is Sept 8. Still no answer. I would like to return and get a refund. Very disappointed in how this company lacks customer service. Will not be purchasing from them again.”
“Never received my shipment.
Contacted them four times, they sent me two emails to fill out their contact form. It was the exact same form both times. Nothing was ever done. I went to my bank to stop payment.
Do not order from this company! Especially if you want your items ordered delivered to the correct address!”
“I have been ordering from Vitality Extracts for years. I have had no issues with the product or the customer service...otherwise I would not continue to order from them. I find that the quality is very much the same as other more expensive brands (dT and YL). I use them topically almost daily for pain relief, diffuse to help me sleep and relax, and have made some of my own blends for my own body butters, solid colognes, and whatever I might need.
I love to mix lavendar, peppermint, and lemon for a fresh diffused smell and air cleaner. I hurt my hand at work in March and did PT for 3 months trying to find pain relief. I then added in some frankinscence to an unscented lotion and have had so much more relief, it's crazy!”
“Received 2 bracelets I ordered on clearance. Both the stretchy cord is broken and beads are off the piece of stretch cord. Didn't realized clearance meant I had to go buy new cord to assemble my own beacelets.”
“I purchased two bottle’s Frankincense, sold as a great oil for pain. Did nothing. Customer service is awful. Explained I am homebound & couldn’t photo copy my return label. Was to told to put in my mail box as return to sender. Explained again, open package, Post Office will not take as Return to Sender. She said maybe we’ll get in a few months. Then said it’s a 30 day return policy & no refunds. So I could have the same watery junk, didn’t even have any fragrance.
NO QUALITY HERE, buy elsewhere!!!”
“Ordered over $125.00 so excited to get them for creams i was making waited over 2 weeks and tried numerous time to contact co. and never could get a hold of a real person. Always got automated kept saying they located my order it was coming that day or the next day. Well it never showed. Finally got someone to help and they said it must have gotten lost. 😡 well if they would have checked the first time I asked they may have been able to replace it and I would have been fine. But they didn't want to do their job. So now I have to find another place because I dont like doing business that way.”
