“I purchased two bottle’s Frankincense, sold as a great oil for pain. Did nothing. Customer service is awful. Explained I am homebound & couldn’t photo copy my return label. Was to told to put in my mail box as return to sender. Explained again, open package, Post Office will not take as Return to Sender. She said maybe we’ll get in a few months. Then said it’s a 30 day return policy & no refunds. So I could have the same watery junk, didn’t even have any fragrance.
NO QUALITY HERE, buy elsewhere!!!”
“Ordered over $125.00 so excited to get them for creams i was making waited over 2 weeks and tried numerous time to contact co. and never could get a hold of a real person. Always got automated kept saying they located my order it was coming that day or the next day. Well it never showed. Finally got someone to help and they said it must have gotten lost. 😡 well if they would have checked the first time I asked they may have been able to replace it and I would have been fine. But they didn't want to do their job. So now I have to find another place because I dont like doing business that way.”
“Vitality extract essential oils are great and I especially like the Skin Envy plus it’s all natural and safer. It’s better than Botox. I use just about all the essential oils and I’m very happy with their products. Carol Ewing”
“I received the wrong oils and the order number was wrong on the invoice as well as the email about the order being shipped. Fortunately I took a picture of my order when confirmed. I had heard that this company has done this before.
The oils I got are valued at 1/2 of what I was charged based on their own invoice.
What they sent smells bad and it is still in the bubble wrap! I sent an email immediately and found a “live chat” but waited “in line” and they closed for the day before responding.”
“When returning a product, you don’t get the full refund price that was listed on their site. And you only receive a credit with them not a credit on your credit card.
Refund credit was very slow. Contacted many times.”
“It's fantastic for pain...I am just hooked on all the different oils..I am using FaceEnvy..Frankincense...Breathe Easy...Ordered HairEnvy waiting to try.Love this Company.”
“Due to the defective bottle my frankincense oil was in. It leaked all around the top top of the squeeze bottle, in my bedroom nightstand. However, customer service didn't care one bit that due to their defective bottle and manufacturing, I lost an entire bottle of frankincense. Horrible poor poor customer service. Going to blame it on the customer that the bottle was defective. Do not order from them.”
“Beware. Store credit only on returns, even if unopened. As if that's not bad enough, online return form is not user friendly.
I do not recommend doing business with this company.”
“These oils are FANTASTIC! The low reviews, here, have absolutely NOTHING to do with the efficacy of the PRODUCT.
(1 person writes they won't cancel the order once shipped. Well DUH! They CAN'T cancel/stop something that's already gone.)
Frankincense stopped my knee pain, bone on bone, immediately, JUST as well as the cortisone/lidocaine injections from my Dr's office.
Hair Envy, helping the breakage
Helichrysum has totally erased some spider veins. In fact, after an auto accident that landed me in a rehab center for a month, THIS is what an MD ordered to help heal a large hematoma of my knee.
The PRODUCTS WORK!
Customer Service, billing issues and other issues have nothing to do with the product.”
“I use the oils to make lotions, salves and serums. Helped me to finally be free of commercial skincare products and make simple 1.2.3 ingredient mixes of my own. My skin loves the oils and I use the frankincense, myrrh and helichrysum with castor oil/jojoba oil for pain massage. Works wonders. Always get what I order - no leakage or damage, but I realize that can happen in shipping anything liquid.
For the BOGO complainers …Never had a BOGO problem. The offer works same as in store. But you need to buy 2 of the same size and not put a smaller oz product with the order or only the small one will be free. It’s same or lesser value, so keep the lesser value out of your cart for goodness sake! Do a couple different orders if you need too…buy smart and quit complaining.”
“Deep muscle, skin envy and frankincense are wonderful.
These are wonderful but the last 2 times I have ordered these on your buy 1 get 1 free, I have only received 1 each. Will continue to buy these oils but really disappointed.”
“Ordered to ship to address I was staying, thinking I would receive in time. I tried to cancel numerous times. Then they shipped the order. They will not cancel once shipped.”
“Have been using both the Helchrysum and the skin envy for six months and can finally tell a marked improvement in my skin tone. No CS issues at all. Definitely recommend.”
“I have used Frankincense oil on my hip when my sciatic nerve starts acting up! Pain goes completely away! I immediately bought 3 more! All came sealed. I am very happy with Vitality Essential Oils!”
“I have been a long time buyer of Vitality Extracts and I received a broken vial and they said they could t replace it but world give me 10% off on my next order?? Seriously?! What kind of customer service is that especially how much I’ve purchased in the past. They lost a good client:( Unfortunately it won’t allow me to attach a photo..”
