I've purchased the frankincense roll on several times now ,it works for my bone on bone arthritis pain and tight tendons in knees ,also bursitis in my shoulder. So far no problems with orders tho you could smell the Immunity I'm just trying with this order in it's bubble wrap. I've used DoTerra be4 and it's great but I cant afford the $,yes seems bit stronger but now I'm mixing my own carrier coconut oil with frankincense and adding few extra drops of frankincense. Any company can have shipping issues,we shall see just ordered new frankincense/myrrh blend.