I purchased will service for both self and wife. I was promised (email response within hours) that they can make edits to my will. The initial process was smooth and fast and I got my initial draft done very quickly. Their web version doesn't allow you to edit standard clauses within the document (For example, if you want to exclude foreign assets, you can't edit online, you have to ask Willed Lawyers to edit). The lawyers at willed can make these edits for free but you got to be patient here as it may take weeks since it's offered for free, and they have limited capacity to do this. At the time of providing this review, I'm yet to get the will completed for self and partner. So far, my experience has been good, and I will update the review when complete with a better rating as the case may be.