All in all we had a positive experience. The staff were very friendly and helpful, although there was 1 guy I spoke to who was very difficult to understand due to his accent. I asked the first person I spoke to about what happens with the remains. Do we have to pick up or posted or can they be delivered personally (which is ideally what we wanted). I told him we definitely did not want the remains express posted. He took note of that and then said yes we can deliver personally. Then I found out a few days later, and after we accepted the Quote, that in fact Willed does not offer personally delivered remains, which we were disappointed in. Other than that, the experience we had with Willed was helpful, respectful & friendly.