Great selection of products and excellent service! (Disclaimer: I am employed by W4S as a "tech guy", and was sent a selection of products to test, experiment with, and do demos of. However, this is an honest review of my experience "on the receiving end" and opinions are my own. I went through the ordering process as a regular customer would as much as possible.) --- Ordering experience: I received a packing slip, which listed every product and quantity thereof I had ordered. Handy when you have a lot of items and aren't sure which ones you've misplaced today... 😜 The channels and diffusers came in a very sturdy cardboard tube. The channels were well wrapped in packing wrap, and the diffusers had plastic film on them to prevent scratches. All very neat, and I now have peace of mind that anything I order will get to me safely. 🙂 I had requested all the channels I ordered be cut to certain lengths. This was done very neatly, and all were cut within 1/8" of the lengths I specified. One of the PSUs I had ordered required a kettle cord (sold separately), which I had not ordered. They noticed this and kindly added it in. Kudos, guys! --- Products experience: Okay, bad stuff first... Some of the BleBox products can be a bit confusing to set up. The app is not the most intuitive, and some of the devices are a bit technical to configure. (It's my job to improve our info on this to make it easier for y'all. 😉) I had a number of questions that were not answered by the product pages, such as the correct/best procedure for installing a channel with mounting clips. Or how on earth to get the thing *off* the clips again... lol. (Again, it's my job to improve this documentation.) Thankfully the support team is very responsive. 😀 Outweighed by the good, though: Excellent support whenever I needed help, before, during, and after ordering. Just a live chat away. The products are all *excellent* quality. After all, they come from world-leading suppliers, not random Chinese companies. 😁 Great selection, too! You should be able to find a channel for any use case, and all the components to go with it. And if not, they might be able to make a plan for you! (We've brought in new products specifically for clients before.) (This whole "they"/"we" thing is getting confusing. 😄)