Generally satisfied with WnP and the selection of products. However, the delivery service isn't consistent. First of all, the delivery time slot is always 12 - 6pm, which is a huge amount of time, when most delivery services are able to give a 2-3 hour window. On the day of the delivery, I sometimes receive a call from the delivery person to confirm someone will be at home, and give an approx. delivery time. First of all I don't always receive that call, and secondly, the driver still gives a 3 hours window, which is quite long. The reason this is important is that I order frozen dog food, and it sometimes gets delivered half defrosted, which means it was left out of freezer for too long. This is a concern as if the food isn't fresh, it could harm my dog.