I like the wide range of products available and reasonable prices. Overall very pleased and this is my preferred site for pet products. Two areas for improvement: The delivery process is a bit random. I have gotten deliveries one day after ordering, two days after ordering and three days after ordering. To avoid disappointment and running out of food I will order at least three days in advance. Also, I would like the coupons to have a validity of greater than one week. Let's change it to one month at least. Ordering 30 lbs of dog food one week makes it unlikely I'll need more the following week.