I recieved the grill as expected. set up and performed the initial burn in all went well was super excited about the Quality of this grill. I have had 2 different Traeger grills and one Camp Chef cabinet style smoker with variuos issues erroring out, hot rods constantly going bad ETC.
For the first cook I wanted to do a brisket, fast forward to the next day seasoned the brisket and fire up the smoker set the temp to 195. Down loaded the fire bord APP put the brisket on the smoker and let it do it's thing. fast forward to the next day everything seamed to be working great, wrapped the brisket and turned the heat up to 250 degrees and let it go, Then came back 45 minutes later and the smoker was rolling out black smoke and white smoke from the controller area and hopper. i unplugged the machine and took it off the patio in case the fire got bigger. and tried to smother the fire.
Called customer service and was able to get ahold of tech support to talk about what happened and he wanted me to hook the machine to wifi so he could look at some things after expalining to him that plugging this machine in was probably not much of an option and that anything short of replaceing this smoker in whole was not acceptable he then told me to contact the selling dealer, they do not refund or swap out entire smokers. but yet one would expect that when you spend this kind of money of something that is supposed to be quality would atleast make it throught the first cook. Now waiting for the selling dealer to contact me back to see what story I get here.
Very Disappointed in yoder I thought they built quality product and stood behind them and would not offer to rebuild a brand new smoker that has caught fire on the FIRST COOK!!!!!
Ok. Yes Yoder sent me another grill after the first one burned up on the first cook. Took over a month to get the new one and to no surprise. Total pile of garbage. These guys have an issue with these things running away with temp. They want to say it’s a grease fire but the second grill caught fire after five cooks. They again said it was a grease fire. Ok. Not likely. This grill you set to 350 which is the preset temp once you turn it on. And it goes well above 450. Then maybe it will settle down and cook at the temp you want. But if you want to smoke a steak for awhile then turn it up it takes for ever to bring the temp up.
Don’t waist your money on one of these grills it is the biggest disappointment I have ever purchased. And now talking to others who are having the same issues with there’s have actually offered to give me there’s. Now that is all you need to know. Look anywhere else. These are absolute garbage.
4 months ago
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