I have highly "mixed feelings" about Xcoins. First, however...let me be clear about one thing! The online support & email support are beyond reproach! Mainly Paula is my go-to gal, but now and then Rhonda also helps! That being said... When I did a google search and found Xcoins, I liked the looks & format of the website so an A+ for that! I found it very easy & user-friendly to buy bitcoins but after that, it turned sideways in a hurry! If you look on my account page you'll see that out of 30 ATTEMPTED purchases, only 5 or 6 actually happened. Because the website did not provide step-by-step directions, I had to learn thru experience and as a "newbie" to this...it made me feel miserable, frustrated and totally stupid! :( Eventually over the WEEKS I began to realize that for me to purchase bitcoins on Xcoins, I have to do the following EXACTLY as described or it will fail! 1. Open up the email account linked to my Xcoins account. 2. Get VISA Security rep. on the phone and KEEP HER ON! 3. Open Xcoins website 4. Purchase the coins 5. Go back to email account and wait for them to send:] 1. Wallet verification 2. contract to be initialed & signed 6. After wallet is verified via email & contract is done 7. Stay on email until you get final verification from Xcoins support that it went thru! 8. Disconnect the call with the VISA security rep. 9. Look at your Xcoins account page to see it says "approved" 10. Close the Xcoins website 11. Close your email page IF you do all of these things SIMULTANEOUSLY it will work fine! If you don't do all of these things listed above AT THE SAME TIME, it will fail! Other than that...Xcoins is the ONLY SITE I'll continue to use, but it would have been so much better if this was explained on their website prior to my attempts to purchase $2.5K of bitcoins the last 2 months. Out of 30 attempts, only 5-6 worked. That should prove to you something was seriously lacking on the site. So please give PAULA a big "thank you!" from me and now that I've got this down pat...I'll stay with your site as long as I am purchasing bitcoins! Thanks also for allowing me to voice my opinion too! That was a first also! :) Linda Vassilion 3/5/2021