The worst company customer service I have ever had to deal with paid my money... kept saying would send collection date... never did 16 phones calls and 10 e mails later .. I finally got to speak to someone...AGAIN and they said couldnt do it.... no schedule and so refunding my money.... this is my sons disability bike being delivered to his new flat and they tell me ONE DAY before collection cant do it..... disgracefull ... liars and charlatans... there... scheduling team havnt even got a phone number that they can contact to ask them questions they have to e mail them... total shambles... dont use them worst courier company I have ever dealt with.... customer service terrible full of promises they NEVER FULL FILL