XPERT Delivery Reviews

Name: XPERT Delivery
Address: 85 Great Portland Street, London
Rating: 4.72

4.7 Rating 1,687 Reviews

93 %

of reviewers recommend XPERT Delivery

Company Reviews

Questions

Metrics

4.7

Based on 1,687 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01214680909

Email:

office@xpertdelivery.co.uk

Location:

85 Great Portland Street
London
W1W 7LT

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XPERT Delivery 1 star review on 29th August 2022

John

XPERT Delivery 5 star review on 9th July 2022

David Loomes

XPERT Delivery 5 star review on 1st July 2022

David Loomes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AVOID THESE PEOPLE LIKE THE PLAGUE - THEY ARE CHARLATANS AND RIP-OFF MERCHANTS! They will take your money and destroy your goods. And then lie about it. Absolutely terrible. A framed mirror with shelves bought on ebay and photographed immediately before collection by this company arrived wrecked. The glass was intact, but various parts of the frame and shelf supports had been ripped off. The delivery men left this extremely heavy item at the bottom of a long uphill driveway - I could barely manoeuvre it into the car, as it was so big and heavy. The packaging, for which, along with insurance, I had been charged extra, was entirely inadequate, comprising one layer of bubble wrap and one of heavy-duty clingfilm. This did not even cover the whole of the item, some parts being left exposed. Upon unwrapping, it was found that one side of the main mirror was unfixed, because that part of the frame had been knocked off and the fixings were sheared off. Several shelf supports were similarly knocked off, with fixings sheared off. One decorative panel was missing entirely. Xpert Delivery refuse to accept any responsibility, claiming that the item was falling apart upon collection. This is NOT TRUE! The photos taken immediately prior to collection prove this and are time-recorded. Xpert Delivery communication is terrible - they do not acknowledge any emails and cannot be contacted by phone. Replies are only elicited following promises of bad reviews and even then are simply blocking devices, full of untruths. They asked for photos of the damage, which had already been sent in the first instance and then just came back with more untruths. AVOID THESE PEOPLE LIKE THE PLAGUE - THEY ARE CHARLATANS AND RIP-OFF MERCHANTS! They will take your money and destroy your goods. And then lie about it.”

Helpful Report

Posted 8 months ago

“Excellent service. At first I wasn't sure to use their services but glad I did. Everything went smooth, 100 better than big companies”

Helpful Report

Posted 10 months ago

“Shocking service. Paid and waited 7 and a half weeks only to be told they couldn't fulfil collection. We paid for after 5pm and weekend collection, and they repeatedly tried to collect middle of the day. Really poor communication, they didn't realise they offered out of hours collection, even though I'd paid for it on their website. Took £250 off our children's charity, messed us around for 7 and a half weeks, then let us down. Two weeks on still no refund, and no communication! Do not go anywhere near this company! I've reported to trading standards and there is currently an investigation in place. DO NOT TRUST OR USE Dan Brookes June 2023”

Helpful Report

Posted 1 year ago

“If I could put 0 stars, I would. This company is absolutelty appalling, and under NO CIRCUMSTANCES should you use them. Not only will they re-schedule your delivery over four times, and not communicate this with you; but they will also ask YOU to carry your own delivery into your chosen location. If this wasn't enough, I have sent over 10 emails, asking for my complaint to be addressed and they have outright ignored them. But if I had queried about the delivery time/date, they would reply within two hours. Unproffessional, incompetent, and rude are words to describe this pathetic company.”

Helpful Report

Posted 1 year ago

“Do NOT use this company. Disgusting customer service. They state delivery will take approximately 10 days…. nearly 4 weeks later my item still hasn’t been delivered to my customer. They completely ignore your messages. Have asked for a refund and my item to be sent back to myself so I can use a different courier to deliver the item…. But they just ignore messages. Complete and utter cowboys who I feel at the moment have STOLEN my parcel. I paid through PayPal so will have to open a case against them if they continue to ignore my messages. Dread to think what state the parcel is now in. Completely regret using this courier company and will NEVER use this company again. They have lost a valuable customer.”

Helpful Report

Posted 2 years ago

“First timer. Apart from a problem outside their control, my service experience was generally very good. I used it for heavy item of furniture (leather upholstered recliner). Item delivered in unmarked A1 factory condition. The final delivery driver needs special mention. He is a very decent human being, without whose help we would not of been able to carry it into the house. Very confident in recommending to any first timer like myself. Definitely use again.”

Helpful Report

Posted 2 years ago

“i paid my deposit three ago for them to collect and package and deliver my lots from auction house they stated they collected my lots and they have them in there warehouse and have tried many times to get them to deliver my lots which are valuable but just getting the run a round and now having read the comments on trust pilot and this site i will be asking the police to investigate this whole company as there has been many who have been left for a mug by this gang lets hope the police get enough evidence to charge the owner of this company i will not rest till my goods are delivered”

Helpful Report

Posted 2 years ago

“Cowboys please try to call them - no such number you can’t speak to anyone. They steal your goods. The good reviews can’t be legit. Avoid all costs. Parasites is the only word for these people. Check out trust pilot look at reviews says it all. Avoid at all costs”

Helpful Report

Posted 2 years ago

“These guys are great communicators. They are professionals through and through. Thanks for my delicate gramophone.. in perfect order, no fuss.”

Helpful Report

Posted 2 years ago

“This company is super efficient. All items collected and delivered professionally.”

Helpful Report

Posted 2 years ago

“Terrible company, my items ate over a week late, customer service dreadful as live chat sends you generic message then cuts you off. No complaint line and no phone line, terrible company contacted trading standards”

Helpful Report

Posted 2 years ago

“Brilliant reliable service. Collected and delivered on the dates and times they said they would and kept me updated every step of the way via text and email. The item was delivered in perfect condition and the exact time they said it would be delivered. I was a bit nervous about using a courier for the first time but I needn’t have worried. Very reasonably priced too. Can’t fault them!”

Helpful Report

Posted 2 years ago

“Dreadful. Mistakes all along the line. In the end delivery was cancelled. Shockingly unprofessional.”

Helpful Report

Posted 2 years ago

“Excellent communication - very polite and helpful driver who dropped the items off. Thank you”

Helpful Report

Posted 2 years ago

“Despite delivery not going ahead as arranged, excellent customer service and delivery resolved very quickly. Can highly recommend and will definitely use again.”

Helpful Report

Posted 2 years ago

“This was a collection of an eBay item for delivery to Southampton I think. Therefore somebody else was using you as their delivery firm. I had never heard of the company. No matter. You were dead on time and the driver was a delight. Excellent service.”

Helpful Report

Posted 2 years ago

“Excellent service and good price. Thankyou”

Helpful Report

Posted 2 years ago

“Excellent service”

Helpful Report

Posted 2 years ago

“Great communication and very reasonable price. Didn’t have to wait very long between pick up and delivery either. Would revommend.”

Helpful Report

Posted 2 years ago

“Gave me a lower revised quote I also requested from other firms too. Said they would arrange the collection which they did. Said they would inform me when delivery was due, which they did.”

Helpful Report

Posted 2 years ago

XPERT Delivery is rated 4.7 based on 1,687 reviews