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XPERT Delivery Reviews

4.7 Rating 1,688 Reviews
93 %
of reviewers recommend XPERT Delivery
Company Reviews Questions Metrics
4.7
Based on 1,688 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Next Day
On-time Delivery
96%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.5 out of 5
Read XPERT Delivery Reviews
Visit Website

Phone:

01214680909

Email:

office@xpertdelivery.co.uk

Location:

85 Great Portland Street
London
W1W 7LT

Write Your review

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Lesley
Verified Reviewer
“Items for Collection were bulky and the space was tight but the lads got on with the job and were pretty efficient , likewise when delivering they had three flights of stairs to manoeuvre and did so very efficiently and at speed . Great service”
Helpful Report
Posted 3 years ago
Barbara
Unverified Reviewer
“An excellent service from start to finish. Communication levels very good.”
Helpful Report
Posted 3 years ago
Pete
Unverified Reviewer
“Terrible organisation and communication. Offered 2 slots for times which were times when I had stated the person at collection address was unavailable. Took 11 days to make delivery. Driver was also initially sent to wrong postcode. Package arrived in one piece - driver was helpful and friendly, just let down by the back office. Suited my purposes, but I wouldn't recommend if you need something within a certain timescale.”
Helpful Report
Posted 8 years ago
We really appreciate your feedback and we’re extremely sorry that you didn’t receive the service you expected. I can assure you, that we are doing all to meet our customers’ expectations, but sometimes it is not possible. The way our service works, generally, is that we are arranging the collection and delivery time and then we advise our customers, 2 days before action, if they would be available. If they are not, we again try to arrange a day and time by doing our best to fit in with the customer, however we have rules we are required to follow. This is how our company works. I truly believe you understand! Kind regards, Suzanne
Posted 8 years ago
Liz Shaw
Verified Reviewer
“Collection and delivery okay”
Helpful Report
Posted 9 years ago
Mr A Rogers
Verified Reviewer
“Fair price but nobody answers phone or rings back. Do reply to emails. Parcel arived wen they said it would and in good condition though the van was loaded very poorly and my parcel nearly came crashing down when straping was undone.”
Helpful Report
Posted 9 years ago
I am very sorry to read that you had a bad experience with our service. We are aware that our customer service is not in par with our service, but we are working hard to improve this in future. We will also work on better training of our drivers, so loading & unloading be safer. Thanks for taking the time and writing this review!
Posted 9 years ago
Sally
Verified Reviewer
“Difficult to get in touch with by phone but overall the antique chair arrived as arranged Thank you”
Helpful Report
Posted 9 years ago
Thank you for taking the time and writing this review. Our customer care staff is outnumbered at the moment. That's why it is hard to get in touch with us. I want you to know though that we are working really hard on improving this. We promise a better customer support service next time!
Posted 9 years ago
XPERT Delivery is rated 4.7 based on 1,688 reviews
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