XPERT Delivery Reviews

Name: XPERT Delivery
Address: 85 Great Portland Street, London
Rating: 4.72

4.7 Rating 1,687 Reviews

93 %

of reviewers recommend XPERT Delivery

Company Reviews

Questions

Metrics

4.7

Based on 1,687 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01214680909

Email:

office@xpertdelivery.co.uk

Location:

85 Great Portland Street
London
W1W 7LT

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XPERT Delivery 1 star review on 29th August 2022

John

XPERT Delivery 5 star review on 9th July 2022

David Loomes

XPERT Delivery 5 star review on 1st July 2022

David Loomes

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Items for Collection were bulky and the space was tight but the lads got on with the job and were pretty efficient , likewise when delivering they had three flights of stairs to manoeuvre and did so very efficiently and at speed . Great service”

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Posted 2 years ago

“An excellent service from start to finish. Communication levels very good.”

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Posted 2 years ago

“Terrible organisation and communication. Offered 2 slots for times which were times when I had stated the person at collection address was unavailable. Took 11 days to make delivery. Driver was also initially sent to wrong postcode. Package arrived in one piece - driver was helpful and friendly, just let down by the back office. Suited my purposes, but I wouldn't recommend if you need something within a certain timescale.”

Helpful Report

Posted 7 years ago

We really appreciate your feedback and we’re extremely sorry that you didn’t receive the service you expected. I can assure you, that we are doing all to meet our customers’ expectations, but sometimes it is not possible. The way our service works, generally, is that we are arranging the collection and delivery time and then we advise our customers, 2 days before action, if they would be available. If they are not, we again try to arrange a day and time by doing our best to fit in with the customer, however we have rules we are required to follow. This is how our company works. I truly believe you understand! Kind regards, Suzanne

Posted 7 years ago

“Collection and delivery okay”

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Posted 8 years ago

“Fair price but nobody answers phone or rings back. Do reply to emails. Parcel arived wen they said it would and in good condition though the van was loaded very poorly and my parcel nearly came crashing down when straping was undone.”

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Posted 8 years ago

I am very sorry to read that you had a bad experience with our service. We are aware that our customer service is not in par with our service, but we are working hard to improve this in future. We will also work on better training of our drivers, so loading & unloading be safer. Thanks for taking the time and writing this review!

Posted 8 years ago

“Difficult to get in touch with by phone but overall the antique chair arrived as arranged Thank you”

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Posted 8 years ago

Thank you for taking the time and writing this review. Our customer care staff is outnumbered at the moment. That's why it is hard to get in touch with us. I want you to know though that we are working really hard on improving this. We promise a better customer support service next time!

Posted 8 years ago

XPERT Delivery is rated 4.7 based on 1,687 reviews