XPERT Delivery Reviews

4.72 Rating 1,235 Reviews
93 %
of reviewers recommend XPERT Delivery
Merchant Metrics
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Next Day
On-time Delivery
Accurate And Undamaged Orders
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.51 out of 5
Read XPERT Delivery Reviews
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85 Great Portland Street

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Anonymous  // 01/01/2019
Terrible organisation and communication. Offered 2 slots for times which were times when I had stated the person at collection address was unavailable. Took 11 days to make delivery. Driver was also initially sent to wrong postcode. Package arrived in one piece - driver was helpful and friendly, just let down by the back office. Suited my purposes, but I wouldn't recommend if you need something within a certain timescale.
Posted 5 years ago
We really appreciate your feedback and we’re extremely sorry that you didn’t receive the service you expected. I can assure you, that we are doing all to meet our customers’ expectations, but sometimes it is not possible. The way our service works, generally, is that we are arranging the collection and delivery time and then we advise our customers, 2 days before action, if they would be available. If they are not, we again try to arrange a day and time by doing our best to fit in with the customer, however we have rules we are required to follow. This is how our company works. I truly believe you understand! Kind regards, Suzanne
Posted 5 years ago
Collection and delivery okay
Posted 5 years ago
Fair price but nobody answers phone or rings back. Do reply to emails. Parcel arived wen they said it would and in good condition though the van was loaded very poorly and my parcel nearly came crashing down when straping was undone.
Posted 5 years ago
I am very sorry to read that you had a bad experience with our service. We are aware that our customer service is not in par with our service, but we are working hard to improve this in future. We will also work on better training of our drivers, so loading & unloading be safer. Thanks for taking the time and writing this review!
Posted 5 years ago
Difficult to get in touch with by phone but overall the antique chair arrived as arranged Thank you
Posted 5 years ago
Thank you for taking the time and writing this review. Our customer care staff is outnumbered at the moment. That's why it is hard to get in touch with us. I want you to know though that we are working really hard on improving this. We promise a better customer support service next time!
Posted 5 years ago
XPERT Delivery is rated 4.72 based on 1,235 reviews