We detailed our availability and these details were totally ignored. The email we received giving the delivery date was unclear and I had to make contact to verify it. I was disappointed to learn it was a one man delivery system so it was necessary for my husband to take time off work to assist. In order to incorporate both this and the date/time of delivery, we asked that the driver text my husband thirty minutes beforehand and not me as where I work in the afternoons, it is extremely difficult to get a signal - these instructions were given both by phone and in a follow up email. This again was ignored and I was texted - it was sheer luck that I eventually got the text message and rang my husband who dropped everything at work and made it home literally just as the driver was knocking our front door. Very disappointed and would not use this service again.