My experience was awful. I had to contact the police and trading standards. I the items the collected took over 6 weeks to arrive. In the meantime I had three delivery dates to be then told they had never collected my goods despite tracking updates and verbal assurance it was in their warehouse. They implied that BHF CHARITY HAD SOLD IT. once I contacted the police , trading standards and had a copy of the collection form Amazingly my goods were found. It was a computers fault. Absolutely awful service. The goods were damaged. I was given a refund of £66. Awful customer care and service