Used to courier 8 mahogany antique dining chairs; the courier company transported half upside down, and top of these chairs all scratched along the top as they were rubbed against the floor of the vehicle whilst it was in transit. I complained to them whilst the courier was still in my home who seemed genuine, took photos. After that though nothing but denial, excuses, saying I didn't report when delivered, blame me for not paying for their packaging service so I'm not covered for any damage, their insurance company say no - just taking no responsibilty. Request to have the photo they claim they took of items on pickup seems to have disappeared as they were sure that it would prove the marks were there to start with. The remaining 4 chairs that were transported upright are fine, so their excuses about packaging are not on. The Consumer Rights Act 2015 states you have a responsibility to transport goods with reasonable care and skill, and this was not displayed in this instance. Keep away as they do not look after your goods and make every excuse they can think of to deny any repsonsibility.
4 months ago
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