Order ID - 10390146 Customer service was really good. However, the bouquet I received looked like a bunch of flowers was grabbed and tied together into a bouquet, there was no design to it, my family and I couldn't give it to my mother. I've ordered flowers from the catalogue (ready, standard designs) before and had good experiences with XpressFlower in the past, beautiful bouquets, but this time it was different. Order ID : 10390262 I made a second order, this time from the catalogue (ready, standard designs) Order Number : 10390262, and the flowers were all closed tight so the bouquet didn't have the beauty of flowers in bloom that flower bouquets have when you give it to the recipient. I thought this may be due to the Covid virus situation where flowers may be difficult to procure. However, I had ordered another bouquet from a different florist and their bouquet was beautiful with roses and flowers in bloom. I went to a XpressFlower outlet at the shopping center and I saw the bouquets there looked beautiful with flowers in bloom. Different from the bouquet I received. All in all, just felt shortchanged and money wasted.