Hi, I received my flowers exactly at 1pm today. I would like to express my disappointment at receiving the flowers so late today. The flowers was for my wife’s birthday today and thus, it make sense if it were delivered earlier and not later! When I question the delivery driver why he took so long to deliver the flowers, he said its “within the time frame” of 9am to 1pm. That’s a very lame excuse! When I asked him for a better explanation, he ignored me and just walked away! Your company should teach your drivers how to be answer questions properly and perhaps even apologize for being so late and not to be so rude!! I have been ordering flowers from your company for so many years now and I have to say that I am very unhappy with your service today. If I do not receive a better explanation than the one given by your driver, I will STOP ordering from your company.