Hi, I would like to feedback on my experience with your company. Yesterday i ordered a condolences flower stand and was delivered wrongly to the recipient. Your customer service officer, Shan, texted me and informed me that the courier who made the wrong delivery will go back to the recipient and change to the right order. Personally i feel that it was quite inappropriate because the flowers were already sent and received. I dont think it was a good idea to exchange the flower as it will embarrass the recipient. i do understand that there is also another client involved. but i felt that a better way of handling this could be asking if, as a customer, mind to exchange to the right order or just remain status quo. I am quite embarrass by this incident as the recipient was asking me about this incident. Although this incident was resolved but i hope that it will not happen to other customers in the future. Thank you.