I spoke with customer service 3 times over the last 24hrs asking for advice as I need to put a mix of both English and Chinese wordings on the flower wreath I ordered. One first call, I was advised to make the order first and then call in for assistance giving the order number. The second and third calls I made, I was told that someone who can advise me will call me back immediately. However, I waited patiently and no one did call me. I even double checked to make sure that Xpressflower has my number. This is not the first time I've ordered from Xpressflowers... but this will likely be the last. Totally disappointed.