Recently bought a bouquet from xpressflower, intending to give my boyfriend a surprise. But it turned out to be an upsetting event… In the checkout form, we were asked to fill in the Recipient's Name and where to send to, and I’ve specifically indicated his official full name and it’s the office I’m sending to and to leave at the reception counter. But it turned out that the bouquet was not attention to anyone (no name written anywhere). I would have expected his full name to be written on the envelope of the card or somewhere open, be it a post-it note, so that the receptionist would know who to pass it to? So the receptionist tried reading the card to find the owner of the bouquet, but that was my personal note to him and I addressed him by nickname.. and the worse is.. not knowing who this person is since I used a nickname, they passed the card around office to find the intended recipient.. OMG! After my feedback, the CS team tried to make up for it by giving me $20 Knots vouchers?! Really.. I don't feel any sincerity in the apology.. And no matter how much vouchers, the damage is already done because of the careless mistake. No longer want to have any dealings with this company...