I had sent an email to your CS to change the "From" to be spelled out in full. Your CS acknowledged and confirmed via email.
However when the flowers were sent, the photo showed that it was not updated. I wrote to your CS again.
Though your CS team took the initiative to update the card and wanted to replace it. I find it extremely embarassing. They should have contacted me to check if a replacement is needed before taking such action.
There should be better communication between your logistic and customer service team.
1 year ago
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