i am pleased with my order (Hamper FH2212) delivery was swift. However, during making the order on-line, the organic apple juice were out-of stocks, if this could be replaced with a better quality item, that was perfect. In addition, i was informed, very last minute (on the very day of delivery - morning) that the strawberries is out. i would had thought so that you can find it easily in any supermarkets duting the night before or the next morning. Instead you choose to replace it with a cheaper value of blueberries. i requesed for add-on fruites to be compensated for the short-fall. i was quite taken a-back while i can accept during order placement, the juice item was out of stock. it was not quite acceptable for the 2nd item or last min (strawberries) were out of stocks too! The florist could have informed me earlier - the day when i placed order (yesterday 22 Apr) and not about to deliver on the actual day i.e. 23 Apr morning. i spoke and rectified this with Ms Venus if any complimentary should be included, but this turned down and not considered at all. finally i requested to change from a brown basket to a white one, however this item were not available too. Above all, i selected Xpressflower for good reviews, some how i might had deceived due to 'no stocks' in one and more items, such as the organic juice, strawberries and finally the white basket!!