It was indicated on the order form to hope that XpressFlower could accommodate our delivery time (after 5pm to 8pm) as it was meant as a surprise bouquet to be presented during the dinner. Restaurant is able to keep the flowers on our behalf. However only on the day of delivery itself in the afternoon, XpressFlower staff called up saying that the delivery time is from 7pm to 10pm. By 8pm the bouquet is not delivered yet so we use the XpressFlower Chat to give a chaser. Restaurant closed at 930pm. The Chat staff is helpful and assist us to rely the message to the delivery team. I think XpressFlower should communicate with customers at least 1 day earlier to inform them if timing is not accomodated and not just a few hours before the delivery. There is room for improvement in this area.