1. Suggest you re-look into your process and service level for urgent request. Whilst customer is agreeable to top-up extra for urgent request, you should ensure that their order is being processed accordingly.
2. I do not understand the rationale why your staff request to communicate via HP when i call and just maybe 2 text message later, request to communicate via phone call. Since I was already on the line, why can't they ask for all the info needed?
2 weeks ago
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