Dear Sam, I have ordered for a wreath to be delivered on 23/04/2020 and payment was made via online on the same day, before 12pm. It was also stated that delivery would be between 1 - 6pm and an order confirmation would be sent to be my email shortly after. However, I did not receive any order confirmation at all, except that at 3pm, I received a call from one of the staff mentioning that due to overwhelming deliveries, the wreath would only be able to be delivered between 6 - 9pm. As the wake would be ending tomorrow, I have told her to notify me should there be any further delay. As I did not receive any calls or updates later in the evening, I had assumed that delivery is on time and decided to check with the recipient on the delivery at about 9pm. (as I have not receive the confirmation order, I was unable to use the online feature to track the order myself.) However, to my surprise, she told me that she did not receive anything so far. After calling the 24hours hotline, one of the staff by the name of Venus, told me that the delivery is still on the way and she will check on the exact delivery time and get back to me again. Having waited for 40mins, there is still no update from her. Only after I call back and tried using the online chat feature to check on the status, then she informed that the delivery would be around "10 plus". In my mind I was wondering how is "10 plus" an exact timing? Moreover, she had taken 40mins to check and this was what she can advise me. And if there was a delay in delivery, how come no one bother to call and update us? Instead, we have to monitor and chase for an update on the delivery status. As my delivery is required to be made on the same day, thus I decided to go with Xpressflower as it was stated that there is an assured delivery with a 50% money-back guarantee if delivery is not on time. Unfortunately, my purchase experience with XpressFlower has turned out to be a disappointing one. Appreciate that you could look into this and review accordingly. From a disappointed customer.