This is my first time ordering flowers from you. Your customer service staff called at 1753 hrs to tell me that there was no message on my order. I told it’s okay just send it. i called back to ask if i could change the order since they have not sent it though my delivery slot was 1300-1800 hrs. I wanted to send Part of my World instead. She said no. I confirmed that the DO would hv the sender’s name, she said yes. I asked her how come my delivery was still not sent since it was already 1800hrs, she said the first caller forgot to tell me they needed an extension till 8pm, i said okay. The delivery was received at 9pm and my friend guessed it was from me and texted to say thanks. You go figure how my experience could have been better. Regards, Shree