I wanted to cheer a friend up after she had a very bad day. But lilies came all wilted and have turned brown when she received it. I was so embarrassed that instead of cheering her up, your wilted lilies have added to her sadness! How can your company send such flowers in that condition??! Only when my friend called to seek replacement, then something was done. And I'm the sender only got to know about this when your customer service mistakenly called me to look for my friend!!! This is absurd! I want to seek for a refund for this and expect a follow up. Thanks.