I ordered a hamper for my brother in law who was admitted in NUH. Cust svc called and claimed that delivery guy was unwilling to deliver hamper due to fear of infectious diseases due to covid19 situation. Delivery guy also requested for a contact number so that someone could come down to collect the hamper on behalf of the patient. I was totally upset by then because we opted for delivery so that we did not have to trouble the patient or the family member of the patient. I suggested that the hamper be delivered to the nurses' counter at the particular ward so that the nurses could help pass the hamper to my brother in law. It was agreed by the customer service staff and I thought that the hamper was safely delivered. I did not receive any message after this stating that the hamper has been delivered. I felt it was awkward and asked again via messaging if the hamper has been delivered. To my horror, the hamper was left at an empty reception counter not mended by any staff, on Level 1 of NUH! Both my husband and I was truly appalled by the kind of service provided by your company! We have engaged other gift delivery companies before and have never experienced such problems. This is our first time trying XpressFlower and we had such a horrible experience. This will be the last time we are going to purchase anything from XpressFlower. The hamper was finally delivered to my brother in law the following day, only after we insisted on a total refund if XpressFlower could not upkeep their promise. Totally upset by the service provide. Will never ever recommend XpressFlower to anyone.