I Called in on August 14 for an emergency flower delivery due to customers last minute opening of a shop. Instructed customer service officer to expedite and she told me she could deliver on Aug 15 9am to 1pm. I would have to select the 6-9pm option; and she would change to 9-1pm However, the arrangement was changed to 1pm-6pm instead (and delivery fee being cheaper than the 6-9pm option). I had to chase and call in to make sure the flower was expedited, but finally delivered at 3pm. If I wanted it to deliver at 3pm I wouldn’t have needed to call in and have paid more for the delivery fee. Please ensure this doesn’t happen again to other customers. The reason I used Xpressflower was because I needed it at the very last minute, and they had 24 hour delivery options, but you failed to deliver it at the requested time. I am very disappointed with this lapse in service quality.