Zero help, zero attention to clients. I came to their website searching for a ViX downloader, I paid for a 1-month subscription, downloaded a few series and suddenly the downloader stopped working. I thought these series were not downloadable, but before my subscription expired, I decided at least to check the series I did download and paid attention to, I missed a few episodes here and there. I added these episodes and ... the downloader refused to download... I checked already downloaded episodes and for 99% of them, the downloader started to recognize them as DRM files, although a few days before the downloader used to download them as YouTube videos. I contacted the support and got ZERO help, but they told me I bought the wrong downloader. Wrong downloader? After 3 weeks and 24362513462 emails, I sent them during these 3 weeks? I had some problem, couldn't log in, and something else, and in each email, I mentioned the ViX downloader and always asked them about ViX. But anyway, the downloader stopped working 3 weeks after I paid for it. I sent them all proofs and logs and screens where it was clearly understood I downloaded only from ViX and I also sent them screens of my previous emails where I always was talking only about ViX and not YouTube. Yes, I saw it was a YouTube downloader, but it worked and I thought it was just the name, besides, I told them a lot of times about ViX. All I asked was to refund 25% or give me 1 week of subscription because their downloader worked only 3 weeks. I got nothing, ZERO attention, ZERO help, ZERO amiability. Not recommended to never buy any service where there is no PayPal option, all scammers and fraudsters are afraid of PayPal disputes, and the only credit card payment option is like a red flag for fraud, because opening a dispute for credit card payment is complicated.