THE WATER FOUNTAIN THAT WE ORDERED ARRIVED IN JUST A FEW DAYS AFTER IT WAS ORDERED. i REALLY LIKE THE FOUNTAIN. MY HUSBAND PUT IT UP AND PUT THE WATER IN IT, BUT IT ONLY HELD THE WATER FOR AN HOUR OR SO IT ALL LEAKED OUT. WE TRIED IT TWO OT THREE TIMES AFTER THAT AND THE SAME THING HAPPENED. i CALL THE NUMBER THAT I FOUND AND A VERY NICE GENTLEMEN ANSWERED AND I TOLD HIM WHAT WAS HAPPENING HE SAID HE WOULD LET THE VENDOR KNOW TO SEE WHAT COULD BE DONE. TYLER WAS VERY HELPFUL. HE WAS GOING TO CALL THE VENDOR BUT COULDN'T REACH HIM. IT WAS A FEW DAYS WHEN I RECEIVED A EMAIL STATING THAT THE VENDOR WAS FINALLY REACHED AND THEY WANTED TO REPLACE THE BOTTOM PART BUT I WANTED A REFUND ON MY CHARGE I TOLD TYLER BUT NEVER HEARD BACK WITH THE ADDRESS TO SEND THE FOUNTAIN BACK. I WOULD GREATLY APPRECIATE IT IF YOU COULD CREDIT MY CARD AND LET US KNOW WHERE TO SEND BACK THE DEFECTIVE RFOUNTAIN. MY EMAIL IS babybelle52@aol.com. THANK YOU FOR YOUR TIME. JOHN FIGURNY