it's well known that you hide bad reviews. I posted a factual and correct review about a Insulation company- Rockwarm. I have proof of the appalling service we received from this company. Who's work was partly funded by H.M Treasury. But surprize surprize, it did not get published. My complaints to the director of the company, were met with the words "well look how well we are rated on Yell". This proves to my mind that bad reviews are never published if the company concerned pays a premium to Yell. I don't hope out much hope of Yell rectifying this particular complaint from me. But I will take time and effort to contact Trading Standards about this issue.