They remove bad reviews from their paying customers using the excuse of your wording being against Yells policy. Then when you try to repost an edited version they say you have to wait 30 days. What a scam of a company. As for SEO and website design, they depend on the customers lack of knowledge as to how these things work then charge a fortune for SEO and design that will hurt your company, bad links etc. Must be great for rogue traders to have such a platform to advertise their services. Absolutely avoid if you offer genuine good quality services and don't want to have your reputation tarnished by association with YELL.COM